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Compaq Customer Support A-1
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/01/99 11:16 AM
Pages: 10 Words: 1266 Template: c:\msoffice\templates\portables\ref.dot
Part Number: 131511-001 File name: Appa.doc
appendix
A
COMPAQ CUSTOMER SUPPORT
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting chapter,
you may need to call technical support. To receive the fastest
possible solution when you call, follow the instructions in
Chapter 15 to run the Compaq diagnostics utilities. Have the
following available when you call:
■ The computer
■ Serial number on the bottom of the computer
■ Purchase date on invoice
■ Conditions under which the problem occurred
■ Error messages that occurred
■ Hardware configuration
■ Type of printer connected
■ Hardware and software you are using
■ Product identification number (PIN), which you entered when
you set up the computer. (Click StartÅSettingsÅControl
PanelÅSystemÅGeneral tab. Your PIN number is below
your name.)
- Compaq Armada E500 1
- Series of Personal Computers 1
- Getting Started 2
- Taking A Look At the Computer 3
- Using the Keyboard 4
- Using Battery Packs 5
- Managing Power 6
- Device Bays 7
- Select Models) 8
- Connecting External Devices 9
- Using PC Cards 10
- Using Audio Features 11
- Upgrading the Computer 12
- Updating the System 13
- Security Features 14
- Intelligent Manageability 15
- Utilities 16
- Troubleshooting 17
- REFERENCE GUIDE 18
- CONTENTS 19
- USING BATTERY PACKS 20
- MANAGING POWER 20
- Contents vii 21
- CONNECTING EXTERNAL DEVICES 22
- USING PC CARDS 22
- Contents xi 25
- USING THIS GUIDE 26
- GETTING STARTED 27
- 1-2 Getting Started 28
- Component Function 29
- 1-4 Getting Started 30
- Taking A Look AT THE 31
- COMPUTER 31
- Left Side Components 33
- Right Side Components 34
- Rear Components 36
- Bottom Components 37
- Status Indicator Lights 38
- USING THE KEYBOARD 39
- Left TouchPad button 40
- Navigating with the TouchPad 41
- TouchPad Procedures 41
- Setting TouchPad Preferences 41
- 3-4 Using the Keyboard 42
- Pointing-Stick Procedures 43
- 3-6 Using the Keyboard 44
- Using Hotkeys 45
- Switching the Image 46
- Adjusting System Volume 46
- Initiating Quick Controls 47
- Viewing Battery Status 47
- Adjusting Panel Contrast 47
- Brightness 48
- Stretching Text 48
- Fn+Num Lk 49
- Fn+Num Lk 49
- 3-12 Using the Keyboard 50
- Using a New Battery Pack 52
- Charging Battery Packs 52
- Using Battery Packs 4-3 53
- 4-4 Using Battery Packs 54
- Storing a Battery Pack 55
- Maximizing Battery Pack Life 55
- Recycling Used Battery Packs 56
- System Beeps 56
- Turning Beeps On or Off 57
- Fn key 59
- *In Windows 98 the term 60
- Managing Power 5-5 62
- 5-6 Managing Power 63
- Charging a Battery Pack 64
- Using the Battery Status Tab 65
- In Windows 95 and Windows 98— 66
- In Windows NT 4.0— 66
- Calibrating a Battery Pack 67
- Running a Calibration 68
- Using Power Preferences 69
- 5-14 Managing Power 71
- Managing Power 5-15 72
- Conserving Battery Power 73
- Managing Power 5-17 74
- 5-18 Managing Power 75
- WORKING WITH REMOVABLE 76
- DRIVES AND DEVICE BAYS 76
- Caring for Removable Drives 77
- Selecting Diskettes 79
- DualBay Devices 80
- Removing a DualBay Device 81
- Second Battery Pack 81
- MultiBay Devices 82
- Removing a MultiBay Device 83
- Using a Second Hard Drive 83
- Inserting a Compact Disc 84
- Removing a Compact Disc 84
- Using the LS-120 Drive 85
- Using the Third Battery Pack 85
- USING AN INTERNAL MODEM 86
- (AVAILABLE ON SELECT MODELS) 86
- Uninstalling the Modem 88
- Internationally 88
- Travel Connection Checklist 90
- Pointing Device 94
- Connecting a Serial Printer 94
- Connecting a Parallel Printer 94
- ❏ Power is conserved 96
- Connecting USB Peripherals 97
- 9-2 Using PC Cards 99
- Removing a PC Card 100
- PC Card Device Drivers 101
- Changing PC Card Settings 101
- Managing PC Card Power 101
- Zoomed Video 102
- Stopping a PC Card 102
- USING AUDIO FEATURES 103
- 10-2 Using Audio Features 104
- Using Internal and External 105
- Speakers/Headphones 105
- Controlling Audio Volume 105
- Speaker Ports 106
- UPGRADING THE COMPUTER 107
- Upgrading the Hard Drive 112
- Adding an Internal Modem 112
- MAINTENANCE AND TRAVEL 113
- GUIDELINES 113
- Updating the System ROM 114
- Obtaining a System ROM 115
- Reinstalling Software 116
- Caring for the Computer 116
- Traveling with the Computer 117
- SECURITY FEATURES 119
- Using the Cable Lock 120
- Using the Power-On Password 121
- Country Key Character 122
- Security Features 13-5 123
- Using Quick Controls 124
- Using the Setup Password 125
- Entering the Setup Password 126
- Changing the Setup Password 126
- Deleting the Setup Password 127
- DriveLock Overview 128
- Security Features 13-11 129
- 13-12 Security Features 130
- Removing DriveLock Protection 131
- INTELLIGENT MANAGEABILITY 132
- Asset Management 133
- Fault Management 134
- Security Management 135
- Configuration Management 135
- COMPUTER SETUP AND 136
- DIAGNOSTICS UTILITIES 136
- Using Computer Setup 137
- Selecting from the File Menu 138
- Begin here To do this 139
- F2) Change the Computer Setup 140
- Displaying System Information 141
- Running a Diagnostic Test 141
- TROUBLESHOOTING 143
- Continued 144
- Troubleshooting 16-7 149
- Solving Hard Drive Problems 152
- Troubleshooting 16-11 153
- Solving Keyboard Problems 154
- Solving Memory Problems 154
- Continued 164
- Solving Printer Problems 165
- Troubleshooting 16-25 167
- 16-26 Troubleshooting 168
- Troubleshooting 16-27 169
- Solving USB Problems 172
- COMPAQ CUSTOMER SUPPORT 173
- Worldwide Telephone Numbers 174
- REGULATORY NOTICES 182
- Modifications 183
- Canadian Notice 184
- Avis Canadien 184
- European Notice 184
- Japanese Notice 185
- German Ergonomics Notice 185
- Airline Travel Notice 185
- Energy Star Compliance 185
- Battery Notice 185
- Power Cords 186
- Laser Safety 187
- Safety Precautions for Modems 188
- U.S. Regulations Governing 188
- B-8 Regulatory Notices 189
- Regulatory Notices B-9 190
- New Zealand Modem Statements 191
- Regulatory Notices B-11 192
- B-12 Regulatory Notices 193
- ELECTROSTATIC DISCHARGE 194
- Grounding Methods 195
- SPECIFICATIONS 196
- Index I-1 197
- I-2 Index 198
- Index I-3 199
- I-4 Index 200
- Index I-5 201
- I-6 Index 202
- Index I-7 203
- I-8 Index 204
- Index I-9 205
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