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Troubleshooting 16-15
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/01/99 11:12 AM
Part Number: 131511-001 File name: Ch16.doc
Solving ModemProblems
Continued
Problem Possible Cause Solution
Modem does not dial
correctly
Call Waiting may be
interfering.
Disable Call Waiting
before dialing.
■ For information about
disabling Call Waiting,
consult your operating
system
documentation.
■ To obtain the disable
call waiting code for
your dialing area,
consult your local
telephone service
provider.
Clicking sound and
modem does not
connect
The modem is
connected to a digital
line. NOTE: The
EXCESS LINE
CURRENT SENSED
message does not
display if the current is
under 100 mA.
Connect the modem to a
standard analog
telephone line, then
reestablish the
connection.
Modem does not
connect
The error correction
feature of your
modem software is
interfering.
Disable error correction
(&KO) and data
compression (&MO)
using AT commands.
NOTE: To access AT
commands and
instructions for using
them, select StartÅ
Compaq Information
CenterÅModem
Commands.
Continued
- Compaq Armada E500 1
- Series of Personal Computers 1
- Getting Started 2
- Taking A Look At the Computer 3
- Using the Keyboard 4
- Using Battery Packs 5
- Managing Power 6
- Device Bays 7
- Select Models) 8
- Connecting External Devices 9
- Using PC Cards 10
- Using Audio Features 11
- Upgrading the Computer 12
- Updating the System 13
- Security Features 14
- Intelligent Manageability 15
- Utilities 16
- Troubleshooting 17
- REFERENCE GUIDE 18
- CONTENTS 19
- USING BATTERY PACKS 20
- MANAGING POWER 20
- Contents vii 21
- CONNECTING EXTERNAL DEVICES 22
- USING PC CARDS 22
- Contents xi 25
- USING THIS GUIDE 26
- GETTING STARTED 27
- 1-2 Getting Started 28
- Component Function 29
- 1-4 Getting Started 30
- Taking A Look AT THE 31
- COMPUTER 31
- Left Side Components 33
- Right Side Components 34
- Rear Components 36
- Bottom Components 37
- Status Indicator Lights 38
- USING THE KEYBOARD 39
- Left TouchPad button 40
- Navigating with the TouchPad 41
- TouchPad Procedures 41
- Setting TouchPad Preferences 41
- 3-4 Using the Keyboard 42
- Pointing-Stick Procedures 43
- 3-6 Using the Keyboard 44
- Using Hotkeys 45
- Switching the Image 46
- Adjusting System Volume 46
- Initiating Quick Controls 47
- Viewing Battery Status 47
- Adjusting Panel Contrast 47
- Brightness 48
- Stretching Text 48
- Fn+Num Lk 49
- Fn+Num Lk 49
- 3-12 Using the Keyboard 50
- Using a New Battery Pack 52
- Charging Battery Packs 52
- Using Battery Packs 4-3 53
- 4-4 Using Battery Packs 54
- Storing a Battery Pack 55
- Maximizing Battery Pack Life 55
- Recycling Used Battery Packs 56
- System Beeps 56
- Turning Beeps On or Off 57
- Fn key 59
- *In Windows 98 the term 60
- Managing Power 5-5 62
- 5-6 Managing Power 63
- Charging a Battery Pack 64
- Using the Battery Status Tab 65
- In Windows 95 and Windows 98— 66
- In Windows NT 4.0— 66
- Calibrating a Battery Pack 67
- Running a Calibration 68
- Using Power Preferences 69
- 5-14 Managing Power 71
- Managing Power 5-15 72
- Conserving Battery Power 73
- Managing Power 5-17 74
- 5-18 Managing Power 75
- WORKING WITH REMOVABLE 76
- DRIVES AND DEVICE BAYS 76
- Caring for Removable Drives 77
- Selecting Diskettes 79
- DualBay Devices 80
- Removing a DualBay Device 81
- Second Battery Pack 81
- MultiBay Devices 82
- Removing a MultiBay Device 83
- Using a Second Hard Drive 83
- Inserting a Compact Disc 84
- Removing a Compact Disc 84
- Using the LS-120 Drive 85
- Using the Third Battery Pack 85
- USING AN INTERNAL MODEM 86
- (AVAILABLE ON SELECT MODELS) 86
- Uninstalling the Modem 88
- Internationally 88
- Travel Connection Checklist 90
- Pointing Device 94
- Connecting a Serial Printer 94
- Connecting a Parallel Printer 94
- ❏ Power is conserved 96
- Connecting USB Peripherals 97
- 9-2 Using PC Cards 99
- Removing a PC Card 100
- PC Card Device Drivers 101
- Changing PC Card Settings 101
- Managing PC Card Power 101
- Zoomed Video 102
- Stopping a PC Card 102
- USING AUDIO FEATURES 103
- 10-2 Using Audio Features 104
- Using Internal and External 105
- Speakers/Headphones 105
- Controlling Audio Volume 105
- Speaker Ports 106
- UPGRADING THE COMPUTER 107
- Upgrading the Hard Drive 112
- Adding an Internal Modem 112
- MAINTENANCE AND TRAVEL 113
- GUIDELINES 113
- Updating the System ROM 114
- Obtaining a System ROM 115
- Reinstalling Software 116
- Caring for the Computer 116
- Traveling with the Computer 117
- SECURITY FEATURES 119
- Using the Cable Lock 120
- Using the Power-On Password 121
- Country Key Character 122
- Security Features 13-5 123
- Using Quick Controls 124
- Using the Setup Password 125
- Entering the Setup Password 126
- Changing the Setup Password 126
- Deleting the Setup Password 127
- DriveLock Overview 128
- Security Features 13-11 129
- 13-12 Security Features 130
- Removing DriveLock Protection 131
- INTELLIGENT MANAGEABILITY 132
- Asset Management 133
- Fault Management 134
- Security Management 135
- Configuration Management 135
- COMPUTER SETUP AND 136
- DIAGNOSTICS UTILITIES 136
- Using Computer Setup 137
- Selecting from the File Menu 138
- Begin here To do this 139
- F2) Change the Computer Setup 140
- Displaying System Information 141
- Running a Diagnostic Test 141
- TROUBLESHOOTING 143
- Continued 144
- Troubleshooting 16-7 149
- Solving Hard Drive Problems 152
- Troubleshooting 16-11 153
- Solving Keyboard Problems 154
- Solving Memory Problems 154
- Continued 164
- Solving Printer Problems 165
- Troubleshooting 16-25 167
- 16-26 Troubleshooting 168
- Troubleshooting 16-27 169
- Solving USB Problems 172
- COMPAQ CUSTOMER SUPPORT 173
- Worldwide Telephone Numbers 174
- REGULATORY NOTICES 182
- Modifications 183
- Canadian Notice 184
- Avis Canadien 184
- European Notice 184
- Japanese Notice 185
- German Ergonomics Notice 185
- Airline Travel Notice 185
- Energy Star Compliance 185
- Battery Notice 185
- Power Cords 186
- Laser Safety 187
- Safety Precautions for Modems 188
- U.S. Regulations Governing 188
- B-8 Regulatory Notices 189
- Regulatory Notices B-9 190
- New Zealand Modem Statements 191
- Regulatory Notices B-11 192
- B-12 Regulatory Notices 193
- ELECTROSTATIC DISCHARGE 194
- Grounding Methods 195
- SPECIFICATIONS 196
- Index I-1 197
- I-2 Index 198
- Index I-3 199
- I-4 Index 200
- Index I-5 201
- I-6 Index 202
- Index I-7 203
- I-8 Index 204
- Index I-9 205
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