QuickSpecs
hp StorageWorks Modular SAN Array 1000
DA-11033 World Wide — Version 5 — September 17, 2002 9
SERVICE & SUPPORT, CAREPAQ AND WARRANTY INFORMATION
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CarePaq Information
CarePaq Description 9x5, Next Business Day, On-Site Coverage, 3 years FM-FCXHW-36
9x5, 4-Hour Response, On-Site Coverage, 3 years FM-FC4HR-36
24x7, 4-Hour Response, On-Site Coverage, 3 years FM-FC724-36
9x5, Next Business Day, On-Site Coverage, 5 years FM-FCXHW-60
9x5, 4-Hour Response, On-Site Coverage, 5 years FM-FC4HR-60
24x7, 4-Hour Response, On-Site Coverage, 5 years FM-FC724-60
Hardware Installation FM-FCINS-IN
• CarePaq is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of coverage.
• CarePaq is not available for less than the product’s warranty duration.
• CarePaq is available for sale anytime during the warranty period for most products, but the commencement date will be the same as the Warranty
Start Date (delivery date to end user customer). Proof of purchase may be required.
• CarePaq services are prepaid.
• For additional CarePaq (hardware & software) information on European and other countries, as well as orderable part numbers,
please refer to the URL listed below:
Hardware and Software Information
.
EMEA CarePaq Information
Sample Part numbers
160875-021 CarePaq msa1000 & Smart Array Cluster, On-Site 4 hr Response 9x5 3 years
160883-021 CarePaq msa1000 & Smart Array Cluster, On-Site 4 hr Response 24x7, 3 years
207033-021 CarePaq msa1000 & Smart Array Cluster, On-Site 6 hr Call to Fix 9x5 3 years
207034-021 CarePaq msa1000& Smart Array Cluster, On-Site 6 hr Call to Fix 24x7 3 years
CarePaq Priority Services (PS) Information for EMEA
• CarePaq Priority Services brings a totally new approach that removes the complexity from evaluating, planning and purchasing services on Hewlett-
Packard Alpha and Storage platforms.
• CarePaq Priority Services are easy to purchase and easy to use and cover all external storage products not covered under Server based CarePaq
services.
Standard Offerings:
• CarePaq Priority Services provide an integrated hardware and software support that ensure consistent coverage across storage configurations.
• CarePaq Priority Service offers a rapid four-hour response with guaranteed work-through to completion for three years.
• CarePaq Priority Services have a standard call window of Monday to Friday 08:00 − 17:00 with uplifts to full 24x7 over three years with four-hour
response time and work through to completion.
• CarePaq Priority Services also provide software support, with a two-hour response time for telephone access to highly trained support personnel.
For more information on how to order CarePaq Priority Services in EMEA please contact you local Certified Integration Partner or Authorized Reseller.
Customized Installation Services (including installation of vendor backup software) and contract based support services are available by contacting your
local Services department
(6 strony)
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
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