QuickSpecs
hp StorageWorks Modular SAN Array 1000
DA-11033 World Wide — Version 5 — September 17, 2002 8
SERVICE & SUPPORT, CAREPAQ AND WARRANTY INFORMATION
Storage Service Packages
The Storage Services Packaging takes the existing storage product along with the existing services and creates a package of the storage hardware and
appropriate services. The increased level of support provides for a higher level of storage system availability for the customer. The package includes
24x7 support with a 4-hour response for 3 years as well as installation and startup service.
Warranty
Three-year, on-site Limited Warranty for msa1000s, Fibre Channel Cables and SFP Transceivers; the greater of one-year Limited Warranty or the
remaining Server Warranty for Fibre Channel Host Adapters.
Service & Support, CarePaq and Warranty Information
Software Product Services
HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days from delivery.
Upgrades to the 90-day media defect warranty are available as CarePaq services. These services are available to upgrade the warranty to (1 or 3) full
year of 9 hours by 5 days (or 24x7) software advisory and remedial software telephone support, new version license rights, and media and documentation
distribution service.
Hardware Product Services
• Installation services
• On-site maintenance (includes warranty support)
• Response time upgrades during the warranty period
• Post-warranty coverage
• RAID setup and performance consulting via statement of work
• Migration service consulting via statement of work
Installation and Startup Services
The Installation and Startup Service package provides installation and configuration of StorageWorks products. Major categories of work could include:
• Pre-installation consulting and planning
• Hardware installation, configuration and verification
• RAID array configuration and initialization
• Installation, configuration and verification of StorageWorks software
• Service tools installed, configured and verified
• Customer orientation
Warranty Upgrade Options
• Response – Upgrade on-site response from next business day to same day 4 hours
• Coverage – Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
• Duration – Select duration of coverage for a period of 1, 3, or 5 years
(6 strony)
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