HP Proactive 24 Service is an integrated hardware and software support solution designed to help you
get more from your IT investment. It combines industry-leading preventive assistance with responsive
support that helps you address problems quickly and effectively.
Assigned account manager who is your primary contact for proactive services and access to HP's
diverse technical resources
Your account manager works closely with your IT staff to understand your environment and goals;
document all the components of your infrastructure; recommend changes to improve availability,
performance, and stability; and monitor ongoing operations using state-of-the-art remote tools
Comprehensive 24 x 7 assistance
1 year 2-hour response for software issues, includes phone-in assistance, License to Use, rights to
new versions, documentation and access to the IT Resource Center
2 years onsite response for hardware problems; 4-hour response for critical problems, next
calendar day response for all other repairs.
HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days
from delivery.
For more information about HP's Global Limited Warranty and Technical Support, visit
ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf
Recommended Services
Recommended ServicesRecommended Services
Recommended Services
3 Years - HP Proactive 24 Service
Easily extends support of your environment to three full years
HP Support Plus 24 Service is recommended to cover any devices used as external storage that
will appear as a LUNs on the XP12000
Data Replication service
Accelerate your time-to-ROI with HP implementation and integration expertise
Enjoy rapid results when you deploy industry-leading HP Data Replication technologies
Provides optimal solution to meet your IT and business needs via flexible scalable services
Available HP Care Pack
Available HP Care PackAvailable HP Care Pack
Available HP Care Pack
Services
ServicesServices
Services
Extend your product warranty with a wide choice of cost-saving support packages.
HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers.
Services for customers purchasing via direct and enterprise resellers are quoted using HP order
configuration tools. Additional information about HP Care Pack Service features and benefits is
available at
http://www.hp.com/hps/carepack/services/
.
Key for HP Care Pack Service availability in the table below:
E
EE
E
= Service available for customers purchasing direct and via enterprise resellers
C
CC
C
= Service available for customers purchasing via commercial resellers
NA
NANA
NA
= Service not applicable
HP Care Pack Services
HP Care Pack ServicesHP Care Pack Services
HP Care Pack Services
Deployment and Per Event Services
Deployment and Per Event ServicesDeployment and Per Event Services
Deployment and Per Event Services
Service Available
Service AvailableService Available
Service Available
HP Installation
NA
HP Installation & Startup
Included with HW
HP Implementation
Included with most SW
titles
HP Data Replication Solution Service
E
For more information about Deployment and Per Event Services for HP Storage, visit
http://www.hp.com/hps/storage/
.
QuickSpecs
HP StorageWorks XP12000 Disk Array
HP StorageWorks XP12000 Disk ArrayHP StorageWorks XP12000 Disk Array
HP StorageWorks XP12000 Disk Array
Service and Support, HP Care Pack, and Warranty Information
DA - 12072 Worldwide — Version 4 — May 16, 2005
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