eSupport
eSupporteSupport
eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
Support PortalSupport Portal
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit
http://www.hp.com/support
Instant Support Enterprise Edition
Instant Support Enterprise EditionInstant Support Enterprise Edition
Instant Support Enterprise Edition
(ISEE)
HP Instant Support Enterprise Edition (ISEE) provides a single remote monitoring and support solution for
your IT data center. ISEE uses continuous hardware event monitoring and automated notification to
identify and prevent potential critical problems.
ISEE is a feature of HP Hardware Support Onsite Service with Next-Day response or better, Proactive
Essentials, Proactive 24, Critical Service and warranty support for the selected products.
For more information or to download ISEE, visit
http://www.hp.com/go/instantsupport
HP Education Services
HP Education ServicesHP Education Services
HP Education Services
Managing The HP StorageWorks XP Disk Array H6773s
http://education.hp.com/datasheets/h6773s.pdf
For more information about HP Education Services for Storage and SAN, visit
http://education.hp.com/curr-storsan.htm
Awards
AwardsAwards
Awards
HP IT Resource Center (ITRC) and HP Business Support Center (BSC) were selected as two of the
Association of Support Professional's (ASP) Top Ten award winners in its seventh annual Ten Best Web
Support Sites competition for 2004, an award that showcases excellence in online service and support.
http://www.hp.com/hpinfo/newsroom/press/2004/040616a.html
HP earned the No. 1 ranking in customer satisfaction among vendors of corporate information
technology (IT) service and support, according to the newly released Technology Business Research Inc.'s
Corporate IT Service and Support survey covering the first quarter of 2004.
http://www.hp.com/hpinfo/newsroom/press/2004/040624a.html
Additional Services
Additional ServicesAdditional Services
Additional Services
Information
InformationInformation
Information
For more information about Deployment, Per Event, Consulting and Education services for HP Storage,
visit:
http://www.hp.com/hps/storage/
For more information about HP Care Pack Services for Storage, visit:
http://www.hp.com/hps/carepack/storage/cp_networked.html
For more information about HP Storage Software, services and updates, visit:
http://h18006.www1.hp.com/storage/software.html
If you have specific questions, contact your local HP representative. Contact information for a
representative in your area can be found at "Contact HP"
http://www.hp.com
QuickSpecs
HP StorageWorks XP12000 Disk Array
HP StorageWorks XP12000 Disk ArrayHP StorageWorks XP12000 Disk Array
HP StorageWorks XP12000 Disk Array
Service and Support, HP Care Pack, and Warranty Information
DA - 12072 Worldwide — Version 4 — May 16, 2005
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