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Strona 1 - Maintenance and Service Guide

Maintenance and Service GuideHP Compaq 4000 Pro Small Form Factor BusinessPC

Strona 3 - About This Book

Front Bezel SecurityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Remove/disen

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9. Install the security screw next to the middle front bezel release tab to secure the front bezel inplace.Figure 6-59 Installing the Front Bezel Sec

Strona 5 - Table of contents

A Connector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation connectors. Someof these connectors may not be

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Ethernet RJ-45Connector and Icon Pin Signal1234(+) Transmit Data(-) Transmit Data(+) Receive DataUnused5678Unused(-) Receive DataUnusedUnusedSerial In

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MicrophoneConnector and Icon (1/8” miniphone) Pin Signal1231 (Tip)2 (Ring)3 (Shield)Audio_leftPower_RightAudio_rightHeadphoneConnector and Icon (1/8”

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MonitorConnector and IconPin Signal Pin Signal1234Red AnalogGreen AnalogBlue AnalogNot used 9101112+5V (fused)GroundNot usedDDC Serial Data5678Groun

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5678T.M.D.S. Data4+DDC ClockDDC DataNo Connect 17181920T.M.D.S. Data0–T.M.D.S. Data0+T.M.D.S. Data0/5 ShieldT.M.D.S. Data5–9101112T.M.D.S. Data1–T.M.D

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SATA Data and PowerDrive Connector Pin Signal Pin Signal Pin Signal Pin SignalS1S5GroundB-S2S6A+B+S3S7A-GroundS4 GroundP1P5P9P13GroundB-V 5V 12P2P6P

Strona 11 - Software

PCI Expressx1, x4, x8, and x16 PCI Express ConnectorPin APin Signal Pin Signal Pin Signal Pin Signal Pin Signal12345PRSNT1+12V+12VGNDJTAG2678910JTAG3J

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PCI Expressx1, x4, x8, and x16 PCI Express ConnectorPin BPin Signal Pin Signal Pin Signal Pin Signal Pin Signal12345+12V+12VRSVDGNDSMCLK678910SMDATGND

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1 Installing and Customizing theSoftwareIf your computer was not shipped with a Microsoft operating system, some portions of thisdocumentation do not

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B Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

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Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

Strona 16 - Computer Setup—File

C POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

Strona 17 - Computer Setup—Storage

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The sectionalso includes some

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Table C-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action163-Time & Date Not Set Invalid time or

Strona 19 - Computer Setup—Security

Table C-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action303-Keyboard Controller Error I/O board keyb

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Table C-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action1151-Serial Port A Address ConflictDetectedB

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Table C-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2200-PMM Allocation Error during MEBxDownloa

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Interpreting POST Diagnostic Front Panel LEDs andAudible CodesThis section covers the front panel LED codes as well as the audible codes that may occu

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Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fourtimes, o

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Downloading Microsoft Windows Updates1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions onthe scree

Strona 25 - Computer Setup—Power

Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashesseven times,

Strona 26 - Computer Setup—Advanced

Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flasheseleven times,

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D Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as diskettedrive, hard driv

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●If you recently installed new software, uninstall the software and see if the computer functionsproperly.●Boot the computer to the Safe Mode to see i

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●Check the Power LED on the front of the computer to see if it is flashing red. The flashing lightsare error codes that will help you diagnose the pro

Strona 30 - SATA Hard Drive Cables

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

Strona 31 - Hard Drive Capacities

There is no sound or sound volume is too low.Cause SolutionSystem volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the inte

Strona 32 - Chassis Designations

Poor performance is experienced.Cause SolutionToo many applications running. 1. Close unnecessary applications to free up memory.2. Add more memory. S

Strona 33 - Generating Static

System does not power on and the LEDs on the front of the computer are not flashing.Cause SolutionSystem unable to power on. Press and hold the power

Strona 34 - Grounding the Work Area

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Strona 35 - Operating Guidelines

Launching Windows XP from Windows 7Windows XP Mode for Windows 7 allows you to install and launch Windows XP applications from theWindows 7 taskbar. T

Strona 36 - Routine Care

Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beepsfour times. (Beeps stop after fifth iterati

Strona 37 - Service Considerations

Solving Diskette ProblemsCommon causes and solutions for diskette problems are listed in the following table.NOTE: The computer does not support inter

Strona 38 - Cables and Connectors

Diskette drive cannot write to a diskette.Cause SolutionNot enough space is left on the diskette. 1. Use another diskette.2. Delete unneeded files fro

Strona 39 - Lithium Coin Cell Battery

“Invalid system disk” message is displayed.Cause SolutionA diskette that does not contain the system files needed tostart the computer has been insert

Strona 40 - 5 Illustrated parts catalog

Solving Hard Drive ProblemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Microsoft Windows XP, right-click Star

Strona 41 - Spare parts

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from a diskette that is notbootable.Remove the diskette from the disk

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Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If t

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Solving Media Card Reader ProblemsMedia card will not work in a digital camera after formatting it in Microsoft Windows.Cause SolutionBy default, Wind

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Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. Open My Computer (Windows XP)

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Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and to thecommon causes and solutions list

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2 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

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Cannot enable integrated graphics after installing a PCI Express graphics card.Cause SolutionOn systems with Intel integrated graphics, the integrated

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Dim characters.Cause SolutionThe brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls.Cables are

Strona 49 - Serial Number Location

“No Connection, Check Signal Cable” displays on screen.Cause SolutionMonitor video cable is disconnected. Connect the video cable between the monitor

Strona 50 - Preparation for Disassembly

Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable tocenter the picture on the screen

Strona 51 - Computer Access Panel

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Strona 52 - Front Bezel

Sound does not come out of the speaker or headphones.Cause SolutionComputer is in standby mode. Press the power button to resume from standby mode.CAU

Strona 53 - Bezel Blanks

There is no sound or sound volume is too low.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics cards sup

Strona 54 - System Board Connections

Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect all cables.Printer memory may be overloaded. Rese

Strona 55 - Installing Additional Memory

Solving Keyboard and Mouse ProblemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipmentand to the common ca

Strona 56 - Populating DIMM Sockets

Mouse does not respond to movement or is too slow.Cause SolutionProgram in use has stopped responding to commands. Shut down the computer using the ke

Strona 57 - Installing DIMMs

●Enable or disable legacy diskette write ability (when supported by hardware).●Solve system configuration errors detected but not automatically fixed

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Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

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Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beepsfive times. (Beeps stop after fifth iterati

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Solving Network ProblemsSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not discuss the pr

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Network driver does not detect network controller.Cause SolutionNetwork controller is disabled. 1. Run Computer Setup and enable network controller.2.

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Diagnostics passes, but the computer does not communicate with the network.Cause SolutionNetwork drivers are not loaded, or driver parameters do notma

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System setup utility reports unprogrammed EEPROM.Cause SolutionUnprogrammed EEPROM. Contact an authorized service provider.Solving Memory ProblemsIf y

Strona 64 - Cable Management

Insufficient memory error during operation.Cause SolutionToo many Terminate and Stay Resident programs (TSRs)are installed.Delete any TSRs that you do

Strona 65 - Cable Connections

Solving Processor ProblemsIf you encounter processor problems, common causes and solutions are listed in the following table.Poor performance is exper

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Solving CD-ROM and DVD ProblemsIf you encounter CD-ROM or DVD problems, see the common causes and solutions listed in thefollowing table or to the doc

Strona 67 - Drive Positions

Movie will not play in the DVD drive.Cause SolutionMovie may be regionalized for a different country. See the documentation that came with the DVD dri

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Table 2-1 Computer Setup (F10) Utility (continued)Power Computer Setup—Power on page 15AdvancedComputer Setup—Advanced on page 16Computer Setup—FileN

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USDT computer boots too slow after removing a CD-ROM or DVD drive.Cause SolutionThe system is searching for the drive during boot becausethe drive cab

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Solving Front Panel Component ProblemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

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Solving Internet Access ProblemsIf you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to thecommon causes a

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Unable to connect to the Internet.Cause SolutionIP address is not configured properly. Contact your ISP for the correct IP address.Cookies are corrupt

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Internet takes too long to download Web sites.Cause SolutionModem is not set up properly. Verify that the modem is connected and communicatingproperly

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Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

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Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

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E Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities m

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Resetting the Password JumperTo disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the following st

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Clearing and Resetting the CMOSThe computer’s configuration memory (CMOS) stores information about the computer’s configuration.The CMOS button resets

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Table 2-2 Computer Setup—File (continued)Ignore Changesand ExitExits Computer Setup without applying or saving any changes.Save Changes andExitSaves

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4. Locate, press, and hold the CMOS button in for five seconds.NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOSb

Strona 81 - Baffle 636921-001

F Drive Protection System (DPS)The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in somecomputers. DPS is de

Strona 82 - Front Fan Assembly

Accessing DPS Through Computer SetupWhen the computer does not power on properly you should use Computer Setup to access the DPSprogram. To access DPS

Strona 83 - Hood Sensor

G Computer Diagnostic FeaturesHewlett-Packard Vision DiagnosticsNOTE: HP Vision Diagnostics is included on CD with some computer models only.The Hewle

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3. Shut down the operating system and turn off the computer.4. Turn on the computer. The system will boot into HP Vision Diagnostics.NOTE: If the syst

Strona 85 - Speaker 636925-001

System—Shows information about the computer model, internal fans, chassis, and BIOS.Test TabThe Test tab allows you to choose various parts of the sys

Strona 86 - Heat sink

Status TabThe Status tab displays the status of the selected tests. The main progress bar displays the percentcomplete of the current set of tests. Wh

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The Clear Errors button will clear the contents of the Error Log.The contents of the Error Log may be saved as a HTML file to USB flash drive by click

Strona 88 - Processor

4. Enter your product name in the text box and press the Enter key.5. Select your specific computer model.6. Select your OS.7. Click the Diagnostic li

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H System RecoverySystem Recovery completely erases and reformats the hard disk drive, deleting all data files youhave created, and then reinstalls the

Strona 90 - Power Supply

Table 2-3 Computer Setup—Storage (continued)Device Configuration Lists all installed BIOS-controlled storage devices.When a device is selected, detai

Strona 91 - P3 PWRCPU

System Recovery optionsYou should attempt a System Recovery in the following order:1. Through the hard disk drive, from the Windows 7 Start menu.2. Th

Strona 92 - System Board

If Windows 7 is not responding, but the computer is working, follow these steps to perform a SystemRecovery.1. Turn off the computer. If necessary, pr

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8. If you are prompted to back up your files, and you have not done so, tap Back up your filesfirst (recommended), and then tap Next. Otherwise, tap R

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Creating recovery mediaTo create recovery discs:1. Close all open programs.2. Tap the Start button, tap All Programs, tap Recovery Manager, and then t

Strona 95 - Type 2 Battery Holder

I SpecificationsTable I-1 SpecificationsDesktop Dimensions (in the desktop position)HeightWidthDepth3.95 in13.3 in14.9 in10.0 cm33.8 cm37.8 cmApproxi

Strona 96 - Type 3 Battery Holder

Table I-1 Specifications (continued)Power SupplyPower OutputRated Input Current (maximum)1Rated Line FrequencyOperating Line Frequency RangeMax Allow

Strona 97 - Orientation

IndexSymbols/Numerics4-pin power pin assignments 966-pin power pin assignments 96Aaccess panelspare part number 31, 41access panel, locked 116audible

Strona 98 - Installing a Security Lock

front I/O and power switchassemblyspare part number 38, 74front I/O, power switch assemblyremoval and replacement 74front panel problems 151Ggeneral p

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Rremoval and replacementbaffle 71battery 84front fan 72front I/O, power switchassembly 74heat sink 76hood sensor 73power supply 80processor 78SFF driv

Strona 100 - Front Bezel Security

Table 2-3 Computer Setup—Storage (continued)Storage Options Removable Media BootEnables/disables ability to boot the system from removable media.Max

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© Copyright 2011 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Strona 102 - A Connector Pin Assignments

Table 2-4 Computer Setup—Security (continued)Setup Password Allows you to set and enable a setup (administrator) password.NOTE: If the setup password

Strona 103 - Ethernet RJ-45

Table 2-4 Computer Setup—Security (continued)Device Security Allows you to set Device Available/Device Hidden for:●Serial ports●Parallel port●System

Strona 104 - Line-out Audio

Table 2-4 Computer Setup—Security (continued)DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this f

Strona 105 - DVI Connector

Table 2-4 Computer Setup—Security (continued)System Security(some models: theseoptions are hardwaredependent)Data Execution Prevention (some models)

Strona 106 - 4-Pin Power (for CPU)

Table 2-4 Computer Setup—Security (continued)Master Boot RecordSecurityProtects the master boot record from viruses or other corruption. Saves of cop

Strona 107 - SATA Data and Power

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-5 Computer Setup—PowerO

Strona 108 - PCI Express

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-6 Computer Setup—Adv

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Table 2-6 Computer Setup—Advanced (for advanced users) (continued)◦Clear Memory = No memory count on cold boot. Clears memory on all boots.◦FullBoot

Strona 110 - B Power Cord Set Requirements

Table 2-6 Computer Setup—Advanced (for advanced users) (continued)BIOS Power-On Allows you to set the computer to turn on automatically at a time you

Strona 111 - Country-Specific Requirements

Table 2-6 Computer Setup—Advanced (for advanced users) (continued)Management Devices The Management Devices menu will only be displayed in the Advanc

Strona 112 - C POST Error Messages

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

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3 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No ParallelATA (PATA)

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SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

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4 Identifying the Chassis, Routine Care,and Disassembly PreparationThis chapter provides general service information for the computer. Adherence to th

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Electrostatic Discharge InformationA sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices o

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●Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.●Place items on a grounded surface before removing t

Strona 118 - Audible Codes

Recommended Materials and EquipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

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●Do not stack computers on top of each other or place computers so near each other that theyare subject to each other’s re-circulated or preheated air

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Cleaning the KeyboardFollow all safety precautions in General Cleaning Safety Precautions on page 26 before cleaning thekeyboard.To clean the tops of

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Power Supply FanThe power supply fan is a variable-speed fan based on the temperature in the power supply.CAUTION: The cooling fan is always on when t

Strona 122 - Safety and Comfort

Hard DrivesHandle hard drives as delicate, precision components, avoiding all physical shock and vibration. Thisapplies to failed drives as well as re

Strona 123 - Helpful Hints

iv About This Book

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5 Illustrated parts catalogThis chapter provides parts information for the chassis.Spare partsComputer major components30 Chapter 5 Illustrated part

Strona 125 - Solving General Problems

Item Description Spare part number(1) Access panel 636924-001(2) Front bezel 636920-001(3) Power supply 240W, 85% efficiency 613663-001 240W, High

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Item Description Spare part number ATI HD6350, 512-MB PCIe x16 graphics card 637995-001 nVidia Quadro NVS300 PCIe x1 graphics card 632827-001 nVidi

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Item Description Spare part number 5.25-inch 570838-001 3.5-inch 583653-001 Ports Printer 638817-001 Serial 638815-001 Card reader, 22-in-1 636166

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Spare partnumberDescription537745-151 Keyboard, PS/2, Greece537745-161 Keyboard, PS/2, Latin America537745-171 Keyboard, PS/2, Saudi Arabia537745-181

Strona 129 - Solving Power Problems

Spare partnumberDescription537746-061 Keyboard, USB, Italy537746-071 Keyboard, USB, Spain537746-081 Keyboard, USB, Denmark537746-091 Keyboard, USB, No

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Spare partnumberDescription537745-DF1 Keyboard, USB, Kazakstan537746-KD1 Keyboard, USB, South Korea537746-L31 Keyboard, USB, International537748-001 M

Strona 131 - Solving Diskette Problems

Spare partnumberDescription631411-054 Keyboard, USB, SmartCard, France631411-064 Keyboard, USB, SmartCard, Italy631411-074 Keyboard, USB, SmartCard, S

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Spare partnumberDescription631411-DE4 Keyboard, USB, SmartCard, Arab631411-DF4 Keyboard, USB, SmartCard, Kazakstan631411-KD4 Keyboard, USB, SmartCard,

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6 Removal and Replacement ProceduresSmall Form Factor (SFF) ChassisAdherence to the procedures and precautions described in this chapter is essential

Strona 134 - Solving Hard Drive Problems

Table of contents1 Installing and Customizing the Software ...

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Preparation for DisassemblySee Identifying the Chassis, Routine Care, and Disassembly Preparation on page 22 for initial safetyprocedures.1. Remove/di

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Computer Access PanelDescription Spare part numberAccess panel 636924-0011. Prepare the computer for disassembly (Preparation for Disassembly on page

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Front BezelDescription Spare part numberFront bezel 636920-0011. Prepare the computer for disassembly (Preparation for Disassembly on page 40).2. Remo

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Bezel BlanksDescription Spare part number3.5-inch bezel blank 583653-0015.25-inch bezel blank 570838-001On some models, there are bezel blanks coverin

Strona 139 - Solving Display Problems

System Board ConnectionsRefer to the following illustration and table to identify the system board connectors.Figure 6-5 System Board ConnectionsTabl

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Installing Additional MemoryDescription Spare part number4-GB, PC3-10600 585157-0012-GB, PC3-10600 635803-0011-GB, PC3-10600 635802-001The computer co

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Populating DIMM SocketsThere are two DIMM sockets on the system board: XMM1 (black) and XMM3 (white) with one socketper channel. XMM1 operates in memo

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Installing DIMMsCAUTION: You must disconnect the power cord and wait approximately 30 seconds for the powerto drain before adding or removing memory m

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4. Open both latches of the memory module socket (1), and insert the memory module into thesocket (2).Figure 6-7 Installing a DIMMNOTE: A memory modu

Strona 144 - Solving Audio Problems

9. Reconnect the power cord and turn on the computer.10. Lock any security devices that were disengaged when the access panel was removed.The computer

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Recommended Materials and Equipment ... 25Operating Guidelines ...

Strona 146 - Solving Printer Problems

4. Release the slot cover retention latch that secures the slot covers by lifting the green tab on thelatch and rotating the latch to the open positio

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b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end,and carefully rock it back and forth until the connectors

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c. If you are removing a PCI Express x16 card, pull the retention arm on the back of theexpansion socket away from the card and carefully rock the car

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8. To install a new expansion card, hold the card just above the expansion socket on the systemboard then move the card toward the rear of the chassis

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12. If the computer was on a stand, replace the stand.13. Reconnect the power cord and turn on the computer.14. Lock any security devices that were di

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CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable coulddamage the cable and result in a failed power supply.Figure 6-

Strona 152 - Solving Network Problems

DrivesDescription Spare part numberOptical drives: 6X BD-Writer SuperMulti drive with LightScribe 617030-00116X DVD±RW SuperMulti drive with LightScr

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Drive PositionsFigure 6-16 Drive PositionsTable 6-2 Drive Positions1 3.5-inch internal hard drive bay2 3.5-inch internal drive bay for optional driv

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other drives (except the primary hard drive) use M3 metric screws. The HP-supplied metricscrews are black and the HP-supplied standard screws are silv

Strona 155 - Solving Memory Problems

Removing an Internal 5.25-inch DriveCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.To remove a

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Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive ... 68Baffle ...

Strona 157 - Solving Processor Problems

5. Rotate the drive cage back down to its normal position.CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.Figur

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Installing an Optical Drive into the 5.25-inch Drive BayTo install an optional 5.25-inch optical drive:1. Prepare the computer for disassembly (Prepar

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5. Position the mounting screws on the drive into the J-slots in the drive bay. Then slide the drivetoward the front of the computer until it stops.Fi

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9. Connect the power cable (1) and data cable (2) to the rear of the optical drive.NOTE: The power cable for the optical drive is a three-headed cable

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The 3.5-inch drive is located underneath the 5.25-inch drive. You must remove the internal 5.25-inchdrive before removing the internal 3.5-inch drive.

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4. Rotate the drive cage back down to its normal position.Figure 6-29 Rotating the Drive Cage Down5. Slide the drive back until it stops, then lift i

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3. Install three M3 metric mounting screws in the lower holes on each side of the drive: two on theright side and one on the front left side. HP has p

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5. Rotate the drive cage to its upright position (1) and install an M3 mounting screw in the back leftside of the drive (2) to secure the drive to the

Strona 165 - Solving Software Problems

Removing and Replacing the Primary 3.5-inch Internal SATA Hard DriveNOTE: Before you remove the old hard drive, be sure to back up the data from the o

Strona 166 - Contacting Customer Support

5. Press and hold down the latch to disconnect the power cable (1) and data cable (2) from theback of the hard drive.Figure 6-37 Disconnecting the Ha

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Appendix C POST Error Messages ... 102POST

Strona 168 - Resetting the Password Jumper

7. To install a hard drive, you must transfer the silver and blue isolation mounting screws from theold hard drive to the new hard drive.Figure 6-39

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BaffleDescription Spare part numberBaffle 636921-001The baffle sits between the front fan and the heat sink.1. Prepare the computer for disassembly (P

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Front Fan AssemblyDescription Spare part numberFront fan assembly 636922-001The front fan assembly is attached to the front of the chassis.1. Prepare

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Hood SensorDescription Spare part numberHood sensor 638816-001The hood sensor is attached in a slot in the rear of the chassis.1. Prepare the computer

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Front I/O, Power Switch AssemblyDescription Spare part numberFront I/O and power switch assembly 636926-001The front I/O and power switch/LEDs are one

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8. Route the cables through the slots beneath the drive cage, pull the assembly (right side first) intothe chassis, and then remove the assembly from

Strona 174 - Survey Tab

7. Lift the speaker from the inside of the chassis to remove it (2).Figure 6-47 Removing the speakerTo install the speaker, reverse the removal proce

Strona 175 - Test Tab

6. Lift the heat sink from atop the processor and set it on its side to keep from contaminating thework area with thermal grease.Figure 6-48 Removing

Strona 176 - Errors Tab

ProcessorDescription Spare part numberIntel Celeron Processors E3500, 1-MB cache, 2.70 GHz 633219-001E3400, 1-MB cache, 2.60 GHz 602071-001E3300, 1-M

Strona 177 - Help Tab

7. Carefully lift the processor from the socket (3).CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile andhandling t

Strona 178 - Protecting the Software

Help Tab ... 167Saving and Prin

Strona 179 - H System Recovery

6. If using a new heat sink, remove the protective covering from the bottom of the heat sink andplace it in position atop the processor.7. Secure the

Strona 180 - System Recovery options

7. Pull the power supply forward (1) until the posts (2) on the power supply move forward in thepower supply bracket, and then lift the power supply s

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System BoardDescription Spare part numberSystem board – standard (includes thermal material) 608748-001System board – Netclone (includes thermal mater

Strona 182 - Recovery media

11. Slide the system board toward the front of the chassis (2), and then lift the rear of the systemboard up and out of the chassis (3).Figure 6-51 R

Strona 183 - Creating recovery media

BatteryThe battery that comes with your computer provides power to the real-time clock and has a lifetime ofabout three years. When replacing the batt

Strona 184 - I Specifications

Type 1 Battery Holder1. Lift the battery out of its holder.Figure 6-52 Removing the battery from a type 1 holder2. Slide the replacement battery into

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3. Replace the computer access panel.4. Plug in the computer and turn on power to the computer.5. Reset the date and time, your passwords, and any spe

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Using the Small Form Factor Computer in a TowerOrientationThe Small Form Factor computer can be used in a tower orientation. The HP logo plate on the

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Installing a Security LockThe security locks displayed below and on the following pages can be used to secure the computer.HP/Kensington MicroSaver Se

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PadlockFigure 6-57 Installing a PadlockInstalling a Security Lock89

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